Refund policy

RETURNS & REFUNDS

We hope you love your Leonora piece. If you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your order.

To be eligible for a return, items must be unworn, unused, unwashed, and returned in their original condition with all tags and original packaging attached. Items showing signs of wear, damage, alterations, makeup, perfume, or other marks may not be accepted.

RETURN SHIPPING

Customers are responsible for arranging and covering the cost of return shipping. We strongly recommend using a tracked shipping service, as Leonora cannot be responsible for returns that are lost in transit.

Please contact us before sending your return. Return instructions and the appropriate return address will be provided once your return request has been approved.

REFUNDS

Once your return has been received and inspected, we will notify you of the status of your refund. Approved refunds will be issued to the original payment method. Please allow additional processing time for your bank or payment provider to complete the refund.

Original shipping charges are non-refundable, except where required by applicable law or where the item received is faulty or incorrect.

DAMAGED OR INCORRECT ITEMS

Please inspect your order upon arrival. If your item arrives damaged, defective, or incorrect, contact us as soon as possible so we can resolve the issue.

EXCHANGES

If you would like a different size or style, please contact us. Availability cannot be guaranteed.

CANCELLATIONS

Orders may be cancelled within 1 hour of purchase. After this period, we may have already begun processing your order and cannot guarantee that cancellation will be possible.

CUSTOM OR PERSONALISED ITEMS

Items made specifically to a customer's individual specifications or personalised upon request may not be eligible for return, except where required by applicable consumer law.