Terms of service

TERMS OF SERVICE

OVERVIEW

This website is operated by Leonora. Throughout the site, the terms “we”, “us” and “our” refer to Leonora. By visiting our website and/or purchasing something from us, you agree to be bound by these Terms of Service.

These Terms apply to all users of the site, including browsers, customers and purchasers.

ONLINE STORE TERMS

By placing an order through our website, you confirm that the information you provide is accurate, complete and current.

You may not use our products or services for any unlawful or unauthorized purpose.

We reserve the right to refuse or cancel an order where reasonably necessary, including in cases of suspected fraud, incorrect pricing, product unavailability or errors in product information. If payment has already been collected for an order that we cancel, the relevant amount will be refunded.

PRODUCTS

We make every reasonable effort to display our products, colors, materials and details as accurately as possible. However, colors and appearance may vary slightly depending on your device, screen settings and the nature of fabrics and materials.

As many Leonora pieces may be produced in limited quantities or made to order, availability and production times may vary.

We reserve the right to modify or discontinue products without prior notice.

PRICES & PAYMENT

Prices are displayed in the currency shown at checkout and may be changed at any time before an order is placed.

The total amount payable will be shown at checkout before you complete your purchase.

International orders may be subject to customs duties, import taxes or other charges imposed by the destination country. Unless expressly stated at checkout that these charges are included, the customer is responsible for any applicable import charges.

ORDERS

Once an order has been placed, you will receive an order confirmation at the email address provided during checkout.

Orders may be cancelled within the cancellation period stated in our Return and Refund Policy. Once an order has entered processing or production, cancellation may no longer be possible, subject to applicable consumer law.

SHIPPING & DELIVERY

Shipping times displayed on our website are estimates and are not guaranteed delivery dates.

Delivery times may be affected by customs processing, carrier delays, public holidays, weather conditions or other circumstances outside our reasonable control.

Please ensure that your shipping information is complete and accurate before submitting your order.

For further information, please refer to our Shipping Policy.

RETURNS & REFUNDS

Returns, refunds, exchanges and cancellations are governed by our Return and Refund Policy.

Nothing in these Terms is intended to limit any mandatory consumer rights that apply to your purchase.

INTELLECTUAL PROPERTY

All content available through the Leonora website, including designs, photographs, videos, graphics, logos, text and branding, is owned by or licensed to Leonora and is protected by applicable intellectual property laws.

Content from our website may not be copied, reproduced, distributed or commercially exploited without prior written permission.

PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

THIRD-PARTY SERVICES

Certain services available through our website may be provided by third parties, including payment processors, shipping providers and technology providers.

Their services may be subject to their own terms and privacy policies.

LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Leonora will not be liable for indirect or consequential losses arising from the use of our website or products.

Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.

CHANGES TO THESE TERMS

We reserve the right to update these Terms of Service from time to time. The version published on our website at the time of purchase will apply to your order, subject to applicable law.