Shipping policy

SHIPPING POLICY

ORDER PROCESSING

At Leonora, each order is prepared with care. Many of our pieces are produced in limited quantities or made to order, which means that processing and production times may vary depending on the item.

Any estimated production or processing time will be communicated on the relevant product page or in your order confirmation.

Once your order has been shipped, you will receive a shipping confirmation with tracking information where available.

SHIPPING RATES

Our current standard shipping rates are:

European destinations: €15
International destinations: €30

The applicable shipping rate will be displayed at checkout before you complete your purchase.

We reserve the right to update shipping rates as our delivery network develops.

ESTIMATED DELIVERY TIMES

Once your order has been dispatched, estimated delivery times are:

Europe: approximately 5–8 business days
International: approximately 8–12 business days

Please note that these estimates refer to transit time after dispatch and do not include any production or order-processing time.

Delivery times are estimates only and may be affected by customs clearance, local postal services, carrier delays, public holidays, weather conditions or other circumstances outside our reasonable control.

INTERNATIONAL SHIPPING

Leonora ships internationally from our fulfillment location in China.

Availability of shipping services may vary by destination. If we are unable to deliver to your location after an order has been placed, we will contact you and provide an appropriate solution, including a refund where necessary.

CUSTOMS, DUTIES & IMPORT TAXES

International orders may be subject to customs duties, import VAT, taxes or processing fees imposed by the destination country.

Unless expressly stated at checkout that duties and taxes are included, these charges are not included in the product price or shipping fee and are the responsibility of the customer.

Leonora does not control these charges, and the amount may vary depending on the destination and local regulations.

TRACKING

Where tracking is available, you will receive your tracking information by email once your order has been dispatched.

Please allow some time for tracking information to become active after receiving your shipping confirmation.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing complete and accurate shipping information at checkout.

If you notice an error in your delivery information, please contact us as soon as possible. Once an order has been dispatched, we cannot guarantee that the shipping address can be changed.

Additional shipping costs resulting from an incorrect or incomplete address may be the responsibility of the customer, where permitted by applicable law.

LOST OR DAMAGED ORDERS

If your order arrives damaged or appears to have been lost in transit, please contact us as soon as possible with your order number and relevant information.

We will work with the shipping carrier to investigate the issue and provide an appropriate resolution.